TERMS & CONDITIONS - SIGNATURE REMAPPING

These Terms & Conditions apply to services supplied by Signature Remapping ("we", "us", "our").

By booking, authorising or receiving a service from Signature Remapping, the customer ("you", "your") agrees to these Terms & Conditions.

Nothing in these terms affects any statutory rights you have as a consumer.

1. Our Services

Signature Remapping provides vehicle ECU and software-related services including:

Stage 1 and Stage 2 ECU remapping

TCU / gearbox tuning

Vehicle diagnostics

ECU programming and cloning

Performance software modifications

P-code software modifications

Speed and rev limiter adjustments

Other vehicle software services agreed with the customer

The exact work to be carried out will be agreed before the service begins.

2. Vehicle Condition & Customer Responsibility

Before work begins, you must tell us about any known faults, warning lights, mechanical problems, previous remapping, aftermarket modifications or other relevant issues.

You are responsible for ensuring that:

✓ You own the vehicle or have the owner's authority for the work

✓ The vehicle is appropriately maintained

✓ The vehicle has adequate fluids, fuel and battery condition

✓ Relevant existing faults or modifications have been disclosed

✓ The vehicle is insured appropriately following any modification

A remap can place additional demand on components such as the engine, turbocharger, clutch, gearbox, cooling system and drivetrain.

Existing wear or previously weakened components may therefore become more apparent following an increase in power or torque.

3. Pre-Existing & Mechanical Faults

Vehicle components naturally wear with age, mileage and use.

Signature Remapping is not responsible for failures caused by circumstances outside our reasonable control, including:

Pre-existing mechanical or electrical faults

Previously worn or damaged components

Poor or incorrect maintenance

Undisclosed modifications

Previous incorrect tuning

Contaminated or unsuitable fuel

Incorrect servicing

Vehicle abuse or misuse

Failures unrelated to the work we have performed

However, nothing in these terms excludes our responsibility where a loss is caused by work that we have failed to carry out with reasonable care and skill.

4. Vehicle Checks

Depending upon the service, we may perform diagnostic or vehicle checks before or after tuning.

These checks are intended to identify obvious issues relevant to the work being undertaken.

They are not the same as a complete mechanical inspection and do not guarantee that every existing or developing fault will be identified.

Where a customer requests a specific software service, such as removal of a particular software fault code, the work may be carried out on the basis of the information and fault code supplied by the customer unless diagnostic investigation has separately been requested.

5. Performance Remapping

Performance increases vary between vehicles.

Results can be affected by:

Vehicle condition

Mileage

Engine specification

Fuel quality

Previous modifications

Ambient conditions

Transmission condition

Manufacturer software version

Any power, torque or fuel-economy figures displayed on our website, advertising or supplied before tuning should therefore be treated as expected or estimated figures unless specifically stated to have been independently measured.

We do not guarantee an exact power, torque or fuel-economy increase.

6. Fuel Economy

Some vehicles may achieve improved fuel economy after remapping, particularly when driven in similar conditions and using the additional torque efficiently.

However, fuel economy cannot be guaranteed.

Actual consumption depends on factors including driving style, journeys, traffic, vehicle condition, load and use of the additional performance.

7. Manufacturer Warranty & Dealer Updates

ECU or TCU modification may be detectable by a vehicle manufacturer or dealership.

Software modification may affect:

Manufacturer warranty claims

Leasing or finance agreements

Dealer servicing

Manufacturer software updates

ECU flash counters or diagnostic information

It is the customer's responsibility to check any relevant warranty, finance, lease or insurance conditions before authorising modification.

We cannot guarantee that a manufacturer or dealer will accept a warranty claim following modification.

8. Dealer Software Updates

A manufacturer, dealership or third party may later update or overwrite modified ECU or TCU software.

If this removes or alters work previously supplied by Signature Remapping, this does not mean the original service was defective.

Where technically possible, we may be able to reinstall the software. A reasonable charge may apply depending on the circumstances and work required.

9. Emissions Systems & Road Legality

Vehicles used on UK public roads must comply with applicable vehicle, emissions and MOT requirements.

Signature Remapping will not knowingly provide a modification for road use where doing so would make the vehicle unlawful to use on public roads.

Where a requested modification affects an emissions-control system, it will only be supplied where the modification and intended use are lawful.

This may include, where applicable, vehicles genuinely intended for purposes such as competition, off-road use, export, development or other lawful non-road applications.

The customer must accurately tell us how the vehicle will be used.

Removal or disabling of emissions equipment can make a vehicle unlawful for public-road use. Government guidance specifically states that removing a factory DPF will normally make the vehicle illegal for road use, and current Department for Transport material also identifies DPF deletion, AdBlue/SCR manipulation and EGR manipulation as emissions modifications associated with illegal road use.

10. Motorsport & Performance Features

Certain services, including aggressive Pop & Bang tuning, some rev-limiter configurations and other performance features, may be unsuitable or unlawful for normal public-road use depending on the vehicle and configuration.

Where relevant, these features are intended only for lawful applications.

The customer remains responsible for complying with road traffic, noise, emissions, insurance and vehicle-use requirements after modification.

11. Insurance

Vehicle modifications can affect insurance.

The customer is responsible for informing their insurer about relevant modifications where required by their policy.

Signature Remapping is not responsible for an insurer refusing or reducing cover because the customer failed to disclose a modification.

12. ECU Reading, Writing & Programming

ECU and TCU programming involves communication with electronic vehicle control units.

Although professional equipment and procedures are used, electronic programming can occasionally be affected by matters outside our reasonable control, including:

Previously damaged ECUs

Unstable vehicle voltage

Corrupted existing software

Previous unsuccessful programming

Internal ECU component failure

Communication faults

We will take reasonable care and use appropriate procedures when performing programming work.

13. ECU Programming & Postal Units

Where an ECU or other electronic module is removed and supplied to us separately, including by post or courier, the customer is responsible for:

Correctly identifying the unit

Packaging it securely

Providing accurate vehicle information

Using suitable insured delivery where required

We are not responsible for loss or damage occurring while an item is being transported by a carrier that we did not control, except where the law provides otherwise.

Where we arrange delivery, our legal responsibilities remain unaffected.

14. Software & Tuning Files

Custom calibration work, software modifications and associated intellectual property created by or belonging to Signature Remapping remain our property.

Where third-party licensed software or calibration data is used, ownership remains with the relevant rights holder.

Customers receive the benefit of the installed calibration but do not automatically acquire ownership or redistribution rights to proprietary tuning files.

15. Booking & Cancellation

Appointments can be booked by telephone, message, online contact or other agreed means.

Where consumer cancellation rights apply to a distance or off-premises contract, those legal rights remain unaffected.

Customers will normally have a 14-day cancellation period for qualifying distance or off-premises service contracts.

If you ask us to begin work during that cancellation period, you expressly request that the service starts before the cancellation period expires.

Where the service has been fully completed at your express request and you have acknowledged that completion will result in loss of the cancellation right, the statutory cancellation right may then end.

If a customer cancels after work has legitimately begun but before completion, they may be required to pay a reasonable amount for work already carried out where permitted by law.

16. Prices & Payment

The price of the service will normally be agreed before work begins.

If additional work becomes necessary, we will obtain your agreement before carrying it out where practicable.

Payment is due as agreed for the service.

Any deposits, cancellation charges or additional fees will be reasonable and will not affect rights provided by consumer law.

17. Problems Following a Service

If you believe there is a problem with work carried out by Signature Remapping, contact us as soon as reasonably possible and give us an opportunity to investigate.

Where our service has not been performed with reasonable care and skill or does not comply with applicable consumer law, the remedies available to you under UK law remain unaffected.

We may need access to the vehicle or relevant ECU/module before determining the cause of an issue.

18. Returning a Vehicle to Standard

Where technically possible, we may be able to restore the ECU or TCU to original or standard software.

Whether this is possible depends upon the vehicle, ECU, previous software history and any manufacturer updates carried out since our work.

A reasonable charge may apply where additional work is required.

19. Limitation of Responsibility

To the extent permitted by law, Signature Remapping is not responsible for losses caused by:

Pre-existing vehicle faults

Normal component wear

Incorrect or inadequate maintenance

Customer misuse or abuse

Undisclosed vehicle modifications

Work carried out by another person after our service

Dealer or manufacturer software updates

Failures that are not reasonably attributable to our work

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability that cannot legally be excluded under consumer protection law.

20. Consequential Losses

Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the service was agreed, including losses resulting from circumstances outside our reasonable control.

This provision does not remove any rights or remedies that a consumer is legally entitled to.

21. Customer Approval

Before tuning or software modification begins, the customer confirms that they:

✓ Have authority to approve the work

✓ Have provided relevant information about the vehicle

✓ Understand that performance modifications may increase mechanical load

✓ Understand that exact performance or economy gains cannot be guaranteed

✓ Have had the opportunity to read these Terms & Conditions

22. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or replace any rights that cannot legally be excluded under UK consumer law.

Where a customer is acting as a consumer, applicable statutory consumer rights take priority over any conflicting term contained on this page.